Privacy policy

ast updated: 12/12/2025

This Privacy Policy describes how Ergopillows collects, uses, and shares your personal information when you visit or make a purchase from www.ergopillows.online

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser
  • IP address
  • Time zone
  • Cookies installed on your device

Additionally, as you browse, we collect information about:

  • The pages or products you view
  • Websites or search terms that referred you
  • How you interact with the Site

We refer to this as Device Information.

When you make a purchase or attempt to make a purchase, we collect:

  • Your name
  • Billing and shipping address
  • Payment information (processed securely via Shopify or payment providers)
  • Email address
  • Phone number

We refer to this as Order Information.

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Communicate with you
  • Screen orders for potential risk or fraud
  • Provide customer support
  • Send you marketing emails (only if you opt in)
  • Improve and optimize our website

Sharing Your Information

We share your information with trusted third parties to help us operate our business, such as:

  • Shopify (our e-commerce platform)
  • Payment processors
  • Shipping and logistics providers
  • Analytics providers (e.g., Google Analytics)

We may also share your information to:

  • Comply with legal obligations
  • Protect our rights

Cookies

We use cookies to:

  • Keep track of your cart and preferences
  • Improve your browsing experience
  • Analyze website traffic

You can disable cookies in your browser settings, but some features of the Site may not function properly.

Your Rights (UK & EU Residents)

If you are located in the UK or EU, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion
  • Object to processing
  • Request data portability

To exercise your rights, please contact us at support@ergopillows.online.

Data Retention

We retain your Order Information for our records unless and until you ask us to delete it, subject to legal obligations.

Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, or unauthorized access.

Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.

Contact Us

For more information about our privacy practices, or if you have questions, please contact us:

Email: support@ergopillows.online
Website: www.ergopillows.online