Shipping policy

Last updated: 20/04/2025

Thank you for shopping with ErgoPillows. This Shipping Policy outlines how we process and deliver your orders.

Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays)
  • You will receive a confirmation email once your order has been placed
  • Once your order has shipped, you will receive a shipping confirmation email with tracking information

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and order size.

Estimated delivery times:

  • United Kingdom: 3–10 business days
  • Europe: 5–10 business days
  • International: 7–15 business days

Please note that delivery times are estimates and may vary due to external factors.

Shipping Carriers

We work with trusted shipping partners to ensure safe delivery of your order. The carrier used will depend on your location and the size of your order.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.
You can use this to monitor the progress of your shipment.

Customs, Duties & Taxes

  • International orders may be subject to customs duties and taxes
  • These charges are the responsibility of the customer
  • ErgoPillows is not responsible for delays caused by customs

Delays

While we aim to deliver your order on time, delays may occur due to:

  • High demand
  • Courier issues
  • Customs processing

We appreciate your patience in such situations.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Please contact us within 7 days of delivery (or expected delivery date)
  • Include your order number and any relevant photos

We will investigate and resolve the issue as quickly as possible.

Incorrect Shipping Information

Please ensure that your shipping details are correct at checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer
  • If you notice an error, contact us immediately at support@ergopillows.online

Contact Us

If you have any questions about shipping, please contact us:

Email: support@ergopillows.online
Website: www.ergopillows.online

Telephone: +447519126876