Terms of service

Last Updated: 20/04/2026

Welcome to our store!
These Terms of Service apply to your access and use of our website and services. Please read these terms carefully, as by agreeing to them, you agree to comply with all the terms and conditions.

1. Availability and Access to the Website

We offer products for sale only on our online store. To use our services, you must be at least 18 years old and a legal person who complies with local laws and regulations. We reserve the right to suspend or limit access to the website at any time and at our discretion.

2. Orders and Payments

To purchase items from our store, you must create an order. You confirm that you provide accurate and complete information regarding the order and make payment according to the chosen payment method. Reviews and updates regarding orders will be sent to the provided email address: support@ergopillows.online

Orders are considered valid once payment has been successfully processed and confirmation has been received.

3. Prices and Delivery Costs

All prices are listed in euros and include VAT, unless otherwise stated. Delivery costs are calculated based on the order size and delivery address and will be added to the order confirmation. We reserve the right to change prices without prior notice.

4. Product Delivery

The delivery time will be specified in the order confirmation, but we are not responsible for any delays in delivery caused by exceptional circumstances or third-party delivery errors.

Delivery risks are transferred to the buyer once the products are delivered to the specified delivery address.

5. Product Responsibility

We conduct thorough quality control to ensure that the products we offer are suitable. However, if defects are found, we guarantee returns, exchanges, or refunds in accordance with our Return and Compensation Policy.

6. Intellectual Property Rights

All content, products, and trademarks offered on our website are protected by copyright, trademark, and other intellectual property laws. You agree not to use our materials without our written permission.

7. Prohibited Uses

You agree not to use the website and services to:

  • Violate any applicable law or regulation.

  • Use our services illegally or maliciously.

  • Engage in activities that could harm our systems, website, or user experience.

8. Personal Data Protection

We process your personal data in accordance with our Privacy Policy, which is available on our website. By making a purchase, you agree to the terms of our personal data processing.

9. Disputes and Liability

We are not liable for any indirect or special damages that may arise from using our website or services. Your rights are limited to the full payment for the order and delivery costs.

10. Deletion and Changes

We reserve the right to change, delete, or add to these Terms of Service at any time, and changes will take effect as soon as they are posted on the website. You are responsible for regularly reviewing these terms to keep track of any changes

11. Disputes and Jurisdiction

Any disputes arising from these terms will be resolved in accordance with the laws of the Republic of Latvia. Any claims or legal actions will be resolved in the courts of Latvia.

12. Contact Us

If you have any questions about our Terms of Service, please contact us:

ErgoPillows
Email: support@ergopillows.online
Website: www.ergopillows.online

Telephone: +447519126876